Share
Send programme updates.
Schedule campaigns to imported CSV contact lists, with templates translated into each language.
WhatsApp · SMS · RCSFor humanitarian and community programmes
Talk with your community.
EmpowerLink helps humanitarian teams send updates and run surveys by SMS, WhatsApp and RCS, in the languages people use. Voice surveys and a Q&A assistant are on the way.
What you can do
One workspace for programme updates and surveys, instead of separate tools stitched together by spreadsheet. Decide, a Q&A assistant, is in development.
Listen
Ask a question. Hear back.
Ask multiple-choice, yes/no, numeric or open questions. People answer in their own language; your team reads survey responses together.
SMS · WhatsApp · RCS
Example surveyEnglish
When would you prefer to visit?
Choose a sample answer.
Example results8 sample responses
Morning5
Afternoon3
Voice-note transcription is in development.
Decide In development
Answer from your information.
An assistant to answer from your published guides and flag questions it can’t answer for your team.
Your sources · Their language
Published guide
Centre visit guide
- Opening hours
- 9 am–5 pm
- What to bring
- Your registration number, if you have one.
Ask Decide
Source found
The centre is open from 9 am to 5 pm. You’re welcome to visit in the afternoon.
Team view · Source: Centre visit guide
The channels people already use
Use SMS or a messaging app. Explore how updates, questions and replies can work across channels.
WhatsApp conversations
Send programme updates, ask survey questions and receive replies. Voice-note transcription is in development; this preview shows a sample transcript.
Community
check-inSample phone survey
“May we ask you a few questions about your visit?”
Sample spoken answer
“Afternoon works best for me.”
Team view · Visit preference: afternoonInteractive example. No call is placed or recorded.
In development
Spoken surveys by phone or WhatsApp call, WhatsApp voice notes and transcripts for your team.
No extra app
to install
People can reply by SMS or use their usual messaging app. They don’t need an EmpowerLink account.
Built-in safeguards
- Consent
- Every survey asks first: yes, no, or see the privacy notice.
- Opt-out honoured everywhere
- STOP suppression applies to every campaign, survey, retry and fallback.
- Your data stays separate
- Each organisation’s data is isolated at the database level.
- Automatic fallback
- If WhatsApp doesn’t deliver, the message can go by SMS.
Watch the overview
A short introduction to EmpowerLink.
1 minute 39 seconds
EmpowerLink by Humanity Link Download the film
The film describes where EmpowerLink is heading. Some features shown are still in development.
Read the film transcript
Funding is shrinking. Needs are not. And the small team keeping your programmes connected is already stretched thin.
One tool for SMS. Another for surveys. A spreadsheet to stitch them together. Every extra system means another licence, another integration, and another thing that breaks at the worst possible moment.
EmpowerLink brings it all into one place. One platform to share with the communities you serve, and to listen to them.
With Share, you send campaigns by SMS, WhatsApp, RCS or a phone call. If a message doesn't land, it falls back to another channel automatically.
With Listen, you run surveys people can actually answer. By text, by phone, or in a natural conversation with an AI agent. In their own language, translated in a click.
It plugs into the tools you already use, from KoboToolbox to your CRM. No servers to manage. No code to maintain. We run it, so your team can focus on the mission.
Consent, opt-out and data protection are built in from the start. Every organisation's data stays separate, secure, and yours.
Less tooling. More sharing. More listening. So more of your budget gets to the people who need it. EmpowerLink, by Humanity Link. Book a demo at humanity dot link.
Talk to us about
your programme
Tell us who you need to reach and how your team works. We can walk through the channels, surveys and questions you want to handle.
Book a demo